Frequently Asked Questions
Why should I register?
The Nova PTO selected a platform called Membership Toolkit to allow families a quick and easy way to stay in touch through a family directory. Soon, this site will also allow you to sign up for volunteer opportunities, join the PTO, order spirit wear and more! For a quick video with instructions and an overview, click here.
I don’t know the name of my child’s teacher yet. Can I still register?
Yes! We hope you’ll go online and create an account right away with your current (22-23 school year) teacher. Go to novapto.membershiptoolkit.com and click on "register".
Should my spouse/partner have a separate account? What if we want separate accounts?
When possible, we recommend creating a single account so that all information (which will soon include volunteer signs ups, completed forms and purchases, and directory information) is stored in one place. When a primary user creates an account, there is a space to invite other email addresses to access the account. This secondary user will have his or her own login information but also have access to the family account, be listed in the directory and receive communications from your child’s teacher, room parents and the PTO. Both adults on the account will be able to sign up for volunteer opportunities, make purchases and complete forms for that student. Only two adults can be listed on one Membership Toolkit account.
For divorced or separated families, one family record can list two separate address and contact details – or each adult can register individually and be listed separately in the student directory. Note that if you do register individually, there may be some forms such as the PTO membership form that everyone will have to complete in order to have full access to the site.
What if my child has more than 2 adults who want access?
Membership Toolkit only allows two adults per account, however multiple accounts can be linked to the same student. For families where more than two adults want to access, or for families that want separate logins for each adult, you can create separate accounts. Note that if you create separate accounts, there may be some forms such as the PTO membership form that someone from each account will have to complete in order to have full access to the site.
I’ve registered, but I can’t access the student directory.
Please allow 24 hours to gain access.
I changed my email address. How do I update my Membership Toolkit login?
To update your email address, log in to novapto.membershiptoolkit.com and go to your Account Profile by clicking on your name in the Login Box. Select the Access tab and complete the information in the "Invite Others" section to invite another email address to access to your Account Profile. This is where you will put your new email address, but be sure to use your current password. Then, click "send invite” to receive an email at your new email address. Just click on the link in that email to confirm your new email address then you will be directed to select a password for your new email address. You can go back and delete your original email address by logging in with your new email address, going to your Account Profile once again, and removing the old login email address from the record.
How can I change my password?
There are two ways to change your password –
- If you are logged in, click on your name in the Login Box at the top of your screen. This will take you to the Profile Menu where you can manage most everything about your account, including changing your password.
- If you can’t remember your password, click on “I forgot my password” from the login page. The system will ask you to enter your email address and will send an email with a URL link to reset your password.
Is there a mobile app for my phone?
The Membership Toolkit App is available for free in the Apple Store and in Google Play. Just search for “MembershipToolkit” and look for the Membership Toolkit icon. Once you download the app, you’ll have access to our student directory and PTA calendar. You’ll also be able to make purchases, sign up for volunteer opportunities, and complete forms.
If you are a first time user or an inactive user you must create or update your account through the website first. If you log in and see an error message "no organizations available" or you do not see an organization that you should, you need to go to that organization's Membership Toolkit website on your browser and first log in through the browser.
What if I don’t want my personal information visible to other users?
You can select which information is visible to other users when you register – and you can change it at any time. Even if you don’t want your information seen by others, you’ll still want to register so you can receive communication as well as receive the PTO e-newsletter to stay up to date on everything happening at our school.
I still have questions. Can you help?
We’re happy to help anytime. Just contact email@example.com.